Refund and cancellation policy

Private events and group bookings

Deposits are refundable in full with 14 or more days' notice before the event date, and 50% refundable with 7 to 13 days' notice. Cancellations with less than 7 days' notice forfeit the deposit. Rescheduling with 7 or more days' notice moves the deposit to the new date at no charge.

Catering orders

Orders may be cancelled at no charge by noon on the business day before delivery. Later cancellations are charged for food already purchased and prepared, up to the full order.

Venue purchases

If something is wrong with your order, tell your server or the counter before you leave and we will remake or refund it. Refunds after the visit are at the venue manager's discretion and are issued to the original payment method.

Online and delivery-platform orders

Refunds for orders placed through a third-party platform are issued by that platform under its policy; the venue will confirm the issue to the platform on request.

Refund timing

Approved refunds are issued to the original payment method within 10 business days. Card refunds typically appear within 5 to 10 business days depending on the issuing bank; bank transfers are returned to the originating account.

Billing questions and disputes

Contact us before filing a dispute with your bank: info@raddpayments.com or (413) 200-0634, Monday to Friday, 8:00 AM to 5:00 PM Eastern. We will match the charge to its ticket or event sheet within one business day.