How do I pay an invoice from a RBS Dining company?

Invoices and statements are emailed by the company that did the work and include a secure link hosted by our payment processor. You can pay by card, ACH bank debit, bank transfer or check. All amounts are in US dollars.

What will appear on my card or bank statement?

The legal name of the company that billed you, for example an RBS company name, not Radd Payment Solutions.

Who do I contact about a charge?

Email info@raddpayments.com or call (413) 200-0634, Monday to Friday, 8:00 AM to 5:00 PM Eastern, before disputing a charge with your bank; most questions are resolved the same day.

RBS Dining is a group of operating companies of Radd Payment Solutions, LLC, Northampton, Massachusetts, which provides the shared back office (billing, receivables, bookkeeping).

Payments and invoices

At the venue, through ordering and delivery platforms, or by invoice for events and catering. Each company charges under its own legal name.

Paying an invoice

Event and catering invoices are emailed by the hosting company (for example RBS Gressingham LLC for a private dining event in New Orleans) and include a secure online payment link. Open the link to pay by:

Credit or debit card (Visa, Mastercard, American Express, Discover)
ACH bank debit
Bank transfer (ACH credit or wire) to the account details shown on the invoice
Check, payable to the company named on the invoice, mailed to 47 Pleasant Street, Suite BS, Northampton, MA 01060

The invoice payment page is hosted by our payment processor over an encrypted connection. Your statement shows the company that hosted you, for example RBS DENVER LLC, RBS GRESSINGHAM LLC, RBS MUSCOVY LLC, RBS POCHARD LLC, RBS SANDHILL LLC, RBS BLEKINGE LLC or RBS ABACOT LLC. Receipts are emailed automatically. All amounts are in US dollars.

If you did not receive an invoice or the link has expired, email info@raddpayments.com with the venue and event date and we will resend it.

At the venue and online

At the bar, counter or table, each venue's point of sale accepts card, contactless and cash; the charge appears under that company's name. Orders placed through online ordering pages or delivery platforms are charged by the platform you ordered on and show that platform's name on your statement; the venue fulfils the order. Questions about a platform charge go to the platform first, then to us.

Security

Card payments are processed by our point-of-sale and payment providers (PCI DSS certified) over encrypted (TLS) connections. We never see or store full card numbers. This website is served only over HTTPS.

Events and catering

Quote: Written quote with menu, headcount, room or course time and price per person or per package.
Deposit: Typically 25% of the estimated total to hold the date; larger for buyouts.
Final invoice: Issued the day after the event for the balance, adjusted for final headcount and bar tab; due on receipt.
Gratuity and fees: Service charge and sales tax stated on the quote and the invoice.
Currency: United States dollars (USD).

Corporate and recurring catering

Accounts: Offices and organizations may be invoiced weekly or monthly on Net 15 terms with a purchase order.
Delivery windows: Confirmed the day before; drop-off and full-service options.
Late payment: 1.5% per month on balances more than 30 days past due, or the maximum allowed by law.

Questions about a charge

If a charge on your statement does not look right, contact us before disputing it with your bank. We can match any venue charge to its ticket and any invoice to its event sheet, usually the same day.

(413) 200-0634
info@raddpayments.com
Monday to Friday, 8:00 AM to 5:00 PM Eastern

Refunds and cancellations

Event deposits are refundable with 14 days' notice; catering orders may be cancelled by noon the business day before. Venue purchases are refunded at the venue's discretion for quality issues. Full details are in our refund and cancellation policy.