Why each of our restaurants charges under its own legal name

If you ate at one of our venues and see a name like RBS GRESSINGHAM LLC or RBS DENVER LLC on your card statement instead of the restaurant's sign, here is why.

One venue, one company

Each restaurant, bar and venue in RBS Dining is operated through its own limited liability company. That is normal in hospitality: it keeps each venue's licenses, leases, payroll and payments separate, and it means the charge on your statement comes from the company that actually served you. The group name, RBS Dining, and our parent company, Radd Payment Solutions, never appear on your card statement.

What shows on your statement

• At the venue: the venue company's legal name, for example RBS MUSCOVY LLC, through the venue's own point of sale.
• Online ordering and delivery platforms: the platform's name (for example DoorDash or UberEats), because the platform charges you and the venue fulfils the order.
• Events and catering invoices: the hosting company's name, paid through a secure invoice link.

Who to call about a charge

If a charge does not look right, contact us before disputing it with your bank: we can match any venue charge to its ticket and any invoice to its event sheet, usually the same day. Email info@raddpayments.com or call (413) 200-0634, Monday to Friday, 8 to 5 Eastern. For a platform order, start with the platform's support, then us.

Why a shared back office

The venues keep their own names, menus and teams. What they share is the back office: payment reconciliation, event invoicing, receivables and bookkeeping run centrally by our parent company. It is why every venue's receipts, invoices and refunds look the same, and why a question about any of them has one phone number.

More on payments and invoices and our companies.

Published 2026-08-22 by RBS Dining, an operating group of Radd Payment Solutions. More insights