How delivery-platform payouts get reconciled to daily sales

Every operator who sells through a delivery platform has looked at a bank deposit and wondered which orders it covers. The deposit is net of commissions, promotions, refunds, tips paid through to staff and sometimes adjustments from days ago. Here is the routine our back office runs for every restaurant in the group.

Three numbers that must agree

Gross sales by day from the point of sale or the platform's order report.
Platform statement for the payout period: gross, commission, marketing fees, refunds, adjustments, tips, and the net paid.
Bank deposit that actually landed, by date.

Reconciliation is matching each payout to its statement, the statement to the days it covers, and booking the pieces separately: sales as revenue, commissions and fees as expenses, tips as a liability paid out to staff, and refunds against sales. Net deposit alone tells you almost nothing about how the restaurant did.

Where it goes wrong

Payout periods that cross a month end, so part of a deposit belongs to last month.
Chargebacks and refunds applied weeks later, netted silently out of a future payout.
Promotions the platform funds versus promotions the restaurant funds, which look identical on the order but not on the statement.
Multiple locations or brands settling to one bank account.

The routine

Pull the platform statements weekly, match them to deposits, book by category, and flag anything unmatched within the week so it can be disputed while the platform's window is still open. For the group's restaurants this is done centrally, and each operator gets a weekly summary: gross sales by channel, platform fees as a percentage, refunds, and the cash that actually arrived. Operators use it to decide which platform promotions are worth running.

If you run a restaurant and your deposits are a mystery, this is exactly what our back office does for partner operators.

Published 2026-08-22 by RBS Dining, an operating group of Radd Payment Solutions. More insights